Biljana Glisovic Milic was born in Belgrade, Serbia. She is an electrical engineer and currently working as a Symantec Sales Manager with Apcom. She is also a tutor of the ISOC NGL eLearning Programme, Diplo IGCBP Introduction to IG, and advanced module on Infrastructure and Connection Costs, as well as the Policy Research Methodology Course for Infrastructure issues. She has been involved with Diplo Foundation since 2005 as a participant of the IG course in Belgrade, IGCBP 2006 and IG research projects.